Cancellation, Return & Refund Policy

Cancelling an order

Cancel free of charge any time before dispatch — from your account page or one WhatsApp message. Once a parcel is with the courier it cannot be cancelled, but you can refuse delivery or return it after it arrives.

Return window

You have 7 days from delivery to request a return or exchange. Items must be unused, unwashed, with tags and original packaging intact.

How a return works

• Request it — one form on your order, or message us on WhatsApp.
• We schedule pickup — within 48 hours, from your door, at no cost for size exchanges.
• We check the item — a quick condition check on arrival, usually the same day.
• Exchange ships or refund starts — you get a message at every step.

Refund timelines

Once the return passes the condition check, refunds are issued to the original payment method.

Shipping charges

Delivery charges are refunded when the fault is ours — a damaged, defective or wrong item. For change-of-mind returns the original delivery charge is not refunded, and size exchanges remain free once per order.

Damaged, defective or wrong items

Tell us within 48 hours of delivery with a photo. We arrange pickup, prioritise a replacement, and refund the full amount including delivery if you prefer that. No condition check delays apply to our own mistakes.

Kits and custom kits

Ready-made and custom kits return as a complete set, since the price reflects the bundle. Individual items inside a kit can be exchanged for a different size at no cost.

Gifts

A gifter is never told that an item was returned. The recipient can exchange a size directly with us; refunds are issued only to the person who paid, as store credit if they prefer.